Residential Programs

Much of the focus on IT infrastructure is geared towards business and this makes sense. After all, a ransomware attack, security breach, or hardware failure can cost a business significant financial penalties or worse, cause them to close for good.

Maybe you don’t have an balance sheet, employee payroll, or the secret ingredient of your famous recipe stored on your personal computer. However, you may have your employment history, banking information, passwords, or your treasured family photos – all of which have enormous personal value to you. Isn’t this, too, worthy of protecting?

We haven’t forgotten about you!

We offer a few programs for protecting your personal computers. Don’t risk losing your personal files and family photos to ransomware or accidental deletions. Below are the services that make up our residential programs.

Service Definition	Description	A La Carte
Managed Patch	Monitoring and installation of Windows and applicable 3rd party software vendor released patches	Yes
Managed Security	Install & monitoring of computer’s security from outside threats of virus and ransomware	Yes
Monitoring	Monitoring of computer components to maximize performance & identify issues	No
SysTray Icon	Icon placed in system tray (next to clock) to submit ticket or run self-healing application	No
Reporting	Reporting on key system metrics	No
Tune Up	System clean-up and optimization tasks	No
Web Security/Filtering	Policies to allow or prevent access to specific or groups of websites	No
Documents (only) Backup	Backup of supported documents twice per day to the cloud	Yes
100GB TRS Cloud Backup	Full system backup with ability to restore to new hardware. Can restore specific files or folders	Yes
Repair Work	No repair work is included. All requests will be quoted as a one-time project	Yes

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Residential Programs

Initial $125 onboarding fee per computer on all plans. Reduced to $75 per computer with 1 year agreement.

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